Howdy, I’m Trev.
I’m a design leader, service designer, vision builder, storyteller, & dot-connector.
Here’s a collection of my work
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Aligning with Vision
Driving a multi-year roadmap with cross-functional vision activities.
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Services Finder
Adjusting the location finder UI to better fit our customer’s mental model.
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Failing Gracefully
An innovative way to resolve ATM errors and return customer’s money.
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Challenging the O.C.C.
Challenging O.C.C. guidelines with design research to create a better solution.
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Bank from Anywhere
Helping customers understand how to bank with untraditional features.
Hello,
I’m Trev.
I am a designer based in Brooklyn, NY. Currently, I work for Capital One where I lead our In-Person Experiences design team, a group of 10 designers who work on pretty much any experience where someone goes to bank in-person, including our Cafes, ATMs, and other self-service banking methods. I also serve on the broader Servicing & Support leadership team, the business organization’s Experience Builder Steering Committee, and as executive lead of Capital One’s Physical Design Community of Practice.
I’m also a graphic designer, type maker, and writer, an ever-inspired adventurer, an admirer of all nature, an assertive travel instagrammer, and endlessly curious about new ways to see the world with optimism, pragmatism, and love. I hope to bring that same curiosity to solving our biggest problems.